FAQ's

  1. What types of products does Vivir House offer?
    Vivir House specializes in luxury, elegant linen clothing for women. Our collection includes handcrafted silk dresses, capes, and other sophisticated, timeless pieces designed to elevate your wardrobe.

  2. How do I make a purchase?
    Making a purchase is simple. Browse our curated collections on the website, select the pieces you love, and add them to your cart. Once you're ready to checkout, follow the instructions to complete your order securely.

  3. What payment methods do you accept?
    We accept a variety of secure payment options, including major credit and debit cards, as well as PayPal. During checkout, select your preferred payment method to complete your purchase.

  4. How long does shipping take?
    Shipping times vary depending on your location and the chosen shipping method. We typically process orders within 1-2 business days. Shipping can take between 5-15 business days, depending on your region. More accurate delivery estimates are provided during checkout.

  5. What is your return and exchange policy?
    We want you to be fully satisfied with your Vivir House purchase. If your item has a manufacturing defect, we offer an exchange within 7 days of delivery. For other returns or exchanges, please contact our customer support within 14 days of receiving your order. Our team will assist you with the return process.

  6. Do you offer international shipping?
    Yes, we provide international shipping to select countries. Please note that customs fees and import duties may apply and are the responsibility of the customer. Check our shipping policy for more details on international shipping.

  7. Can I track my order?
    Yes, once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress and estimated delivery date.

  8. How can I contact customer support?
    If you have any questions or need assistance, our customer support team is here to help. You can reach us by emailing contact@vivirhouse.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.