At Vivir House, we understand the importance of efficient and reliable shipping when it comes to online shopping. That's why we have implemented a comprehensive shipping policy to ensure that your orders are delivered to you in a timely manner and in perfect condition.
1. Shipping Methods: We offer various shipping methods to cater to your specific needs. Whether you prefer standard shipping, express shipping, or international shipping, we have options available to accommodate your requirements.
2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing before it is dispatched.
3. Shipping Time: The shipping time will depend on the shipping method you choose and your location. Standard shipping within the domestic region typically takes 3-5 business days, while express shipping can deliver your order within 1-2 business days. For international orders, shipping times may vary depending on the destination.
4. Shipping Costs: We strive to provide competitive shipping rates to our customers. The shipping cost will be calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost at the checkout page before finalizing your purchase.
5. Order Tracking: To keep you informed about the progress of your shipment, we provide order tracking services. Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the status of your package until it reaches your doorstep.
6. Shipping Restrictions: While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If your order falls under any such restrictions, we will notify you promptly and provide alternative solutions if available.
7. Shipping Insurance: To ensure the safety of your order during transit, we offer shipping insurance options. This provides you with peace of mind knowing that your package is protected against loss, damage, or theft. The cost of shipping insurance will be added to your total order value.
8. Shipping Address: Please ensure that you provide us with the correct and complete shipping address at the time of placing your order. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
9. Shipping Updates: In case of any unforeseen circumstances or delays in shipping, we will promptly notify you and provide updates regarding the status of your order. Our customer support team is always available to assist you with any queries or concerns you may have regarding your shipment.
10. International Customs and Duties: For international orders, please note that customs duties, taxes, and fees may be applicable according to your country's regulations. These additional charges are the responsibility of the customer and may be collected at the time of delivery.
At Vivir House, we strive to provide an exceptional shopping experience from start to finish. Our shipping policy is designed to ensure that your orders are delivered to you safely and efficiently. If you have any further questions or require assistance, please don't hesitate to contact our customer support team.