At Vivir House, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. We accept returns for any reason, whether it's a change of mind or a defect in the product.
To initiate a return, simply contact our customer service team with your order number and the reason for the return. They will guide you through the process and provide you with a return authorization number.
Once you have received the return authorization number, carefully package the item in its original packaging and include any accessories or documentation that came with it. Make sure to securely seal the package to prevent any damage during transit.
Next, ship the package back to us using a reliable shipping method of your choice. We recommend using a trackable shipping service to ensure that the package reaches us safely. Please note that the cost of return shipping will be your responsibility.
Once we receive the returned item, our team will inspect it to ensure that it is in its original condition. If the item is deemed to be in its original condition, we will process your refund within 3 business days.
If you paid for your order using a credit card, the refund will be credited back to your original payment method. If you paid using an alternative payment method, such as PayPal or Apple Pay, the refund will be issued to your account accordingly.
Please note that certain items may be non-returnable due to hygiene reasons or if they are personalized or customized. These items will be clearly marked as non-returnable on the product page.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with Vivir House.